Stephen Devey

Intro

Work

Pure Storage

Technical Services Engineer

March 2023 - Present

• Provide support for enterprise all-flash storage arrays.
• Resolve performance degradation and departures from SAN best practices.
• Coordinate hardware diagnosis and replacement with field engineers.

OmniSYS

Technical Support Specialist

June 2021 - March 2023

• Implemented interactive voice response servers using on-premise hardware and cloud hosted virtual machines.
• Resolved SQL database mapping conflicts.
• Configured a variety of VPN solutions to facilitate secure access.
• Performed connectivity troubleshooting between OmniSYS, clients, and vendors.

Omega Technology Solutions

Helpdesk Technician

Feb 2020 - Jun 2021

• Installed workstations, printers, access points and switches.
• Managed Active Directory, Microsoft 365, and Google Workspace environments.
• Maintained internal documentation and external knowledge base content.
• Provisioned VoIP phones and configured PBX features.

Robert Half Technology

Tier II Technical Support

Apr 2015 - Apr 2016

• Monitored server health, restored backups, performed migrations, and delivered support for Windows Server, RHEL, and FreeBSD Linux virtual machines.
• Updated DNS records for web/mail servers to resolve routing issues.
• Configured services such as WordPress and hosted Microsoft Exchange.

ModusLink

Technical Support Supervisor

Oct 2014 - Apr 2015

• Helped technical support team develop troubleshooting workflows.
• Resolved OpenGL dependencies with GoPro’s video-editing software and consumer hardware graphics drivers.
• Diagnosed and tracked defects for cameras and software using NetSuite and Salesforce CRM platforms.

ModusLink

Technical Support Representative

Jan 2013 - Oct 2014

• Provided support for software offerings across Windows, Mac OS, Android, iOS, and Windows Phone operating systems.
• Educated users regarding optimal framerate and ISO settings as well as recommended flash storage for high-bitrate capture modes.

About

Experienced in managing operating systems and network environments, with a passion for troubleshooting and problem-solving across various technical domains.

Aviation enthusiast with Private Pilot, Instrument Rating, and Commercial Pilot Certificates. Holds a Bachelor of Science in Aviation from Utah Valley University, with advanced training completed at FlightSafety International in Vero Beach, Florida.

Contact

Elements

i = 0;

while (!deck.isInOrder()) {
    print 'Iteration ' + i;
    deck.shuffle();
    i++;
}

print 'It took ' + i + ' iterations to sort the deck.';