Stephen Devey

Intro

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Work

Pure Storage

Technical Services Engineer

March 2023 - Present

• Provide support for enterprise all-flash storage arrays.
• Resolve performance degradation and departures from SAN best practices.
• Coordinate hardware diagnosis and replacement with field engineers.

OmniSYS

Technical Support Specialist

June 2021 - March 2023

• Implemented interactive voice response servers using on-premise hardware and cloud hosted virtual machines.
• Resolved SQL database mapping conflicts.
• Configured a variety of VPN solutions to facilitate secure access.
• Performed connectivity troubleshooting between OmniSYS, clients, and vendors.

Omega Technology Solutions

Helpdesk Technician

Feb 2020 - Jun 2021

• Installed workstations, printers, access points and switches.
• Managed Active Directory, Microsoft 365, and Google Workspace environments.
• Maintained internal documentation and external knowledge base content.
• Provisioned VoIP phones and configured PBX features.

Robert Half Technology

Tier II Technical Support

Apr 2015 - Apr 2016

• Monitored server health, restored backups, performed migrations, and delivered support for Windows Server, RHEL, and FreeBSD Linux virtual machines.
• Updated DNS records for web/mail servers to resolve routing issues.
• Configured services such as WordPress and hosted Microsoft Exchange.

ModusLink

Technical Support Supervisor

Oct 2014 - Apr 2015

• Helped technical support team develop troubleshooting workflows.
• Resolved OpenGL dependencies with GoPro’s video-editing software and consumer hardware graphics drivers.
• Diagnosed and tracked defects for cameras and software using NetSuite and Salesforce CRM platforms.

ModusLink

Technical Support Representative

Jan 2013 - Oct 2014

• Provided support for software offerings across Windows, Mac OS, Android, iOS, and Windows Phone operating systems.
• Educated users regarding optimal framerate and ISO settings as well as recommended flash storage for high-bitrate capture modes.

About

Interested in managing operating systems and network environments as a hobby and professionally. Caretaker for broken things wherever I find them; whether it's a DNS issue, overloaded server, broken smartphone charging port, or fouled spark plug, if something goes down then I'm down to troubleshoot.

Aviation is an ongoing obsession which has kept me interested in learning aerodynamics and meteorology while I've obtained my Private Pilot, Instrument Rating, and Commercial Pilot Certificates. My Bachelor of Science in Aviation was earned from Utah Valley University, with part of my flight training performed at FlightSafety International in Vero Beach, Florida.

Contact

Elements

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    deck.shuffle();
    i++;
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